It's common to hear Redskins fans bash the game day experience at Fedex Field. The drunks, the stadium being in a hard to get area, you name it. Well, I generally disagree with that statement simply because if the Redskins were a winning team, it would likely be a different story. Philly anyone? Anyway, bad things do happen to fans, which I've experienced personally. Hogs Haven member and season ticket holder, Jpage0024, wrote a Fan Post this week citing his problems at Fedex during the Week 6 Vikings game when they got wrongly blamed for an earlier fight:
[The usher] screamed, "You Two! You're out of here!". We were shocked and asked the same question, "Us?". He started with his story that we had been verbally warned three times not to bang on the panels. We had not been approached by anyone and would have gladly stopped... I figured that it was probably a misunderstanding and that we would just explain as such and stop pounding, even though the entire section was as well. He then said we had to go. We protested by asking what happened and that we were not warned at all yet. By this point he had shoved me into the stairway and had grabbed my buddies arm. As we continued to the concourse he told us things such as , "I don't give a s**t," and "You had your f****ing chance."
I emailed that fan post to the Redskins PR department who got in touch with Jpage0024 the same day. In my email to the Redskins, I asked what are the official rules of the Standing Room Only (SRO) tickets. The Redskins called me back and we had a nice discussion. In short,
- The metal plates in the SRO section are not meant to be banged on. Certainly, people will use their hands to bang on them, but it is definitely not allowed to use your aluminum beer bottle or foot. Damaging the plates or hitting them where they can jar loose is a hazard for everyone.
- It's a judgement call by ushers for hand banging. Certainly one can use their hand to smack the plate, but banging it where it would dent or potentially affect others around you will warrant a "warning."
- If the ushers have to warn you, they will write a "W" on your ticket so that if another usher comes along to warn you and sees you've already been warned, then you will be escorted out. (Note to self: Swap tickets with my girlfriend at half time every game.)
- The Redskins were very clear that they diligently train their staff employees each week on security. I certainly didn't get that impression, but it makes sense given the stakes and the enormity of fans to manage. David Donovan took on this job for several years constantly roaming the portals and upper deck in his suit to check on things. I can't imagine having the job to manage all of Fedex Field's security, but there has been a team in place for quite some time.